return fios equipment

2 min read 18-09-2024

If you've recently moved, upgraded your service, or decided to part ways with Verizon Fios, you might find yourself with Fios equipment that needs to be returned. This process is easier than you might think! Here’s a step-by-step guide to ensure your Fios equipment return goes smoothly.

Why Return Your Fios Equipment?

Returning your Fios equipment is essential for several reasons:

Avoiding Fees: Unreturned equipment can lead to hefty fees on your final bill.
Environmental Responsibility: Returning old equipment helps Verizon recycle and responsibly dispose of devices.
Clearing Space: Free up your living space by getting rid of unused equipment.

Steps to Return Your Fios Equipment

Follow these simple steps to return your Fios equipment effectively.

1. Gather Your Equipment

Before you head out, gather all the equipment you need to return, including:

Set-top Box
Router
ONT (Optical Network Terminal)
Cables and Remote Controls

Tip: Make a checklist to ensure you don’t forget anything!

2. Prepare the Equipment

Disconnect: Unplug all devices from power outlets and your internet connection.
Pack Safely: If you still have the original boxes, use them to prevent damage during transport. If not, use a sturdy box and pack with bubble wrap or packing paper to protect the items.

3. Visit a Return Location

You can return your equipment at various locations:

Verizon Store: Locate your nearest store using the Verizon Store Locator.
Authorized Retailers: Some authorized retailers also accept equipment returns.

4. Complete the Return Process

Once at the location:

Provide Your Information: Be ready to provide your account number or phone number.
Receive Confirmation: Ensure you get a receipt or confirmation of the return. This document is vital in case there are any discrepancies.

5. Check Your Account

After a few days, log into your Verizon account or contact customer service to confirm that the equipment has been properly processed as returned. This can save you from unexpected charges.

What to Do If You Can’t Return in Person

If you're unable to return the equipment in person, you can opt for mail return:

Request a Return Label: Contact customer service for a prepaid return label.
Pack and Ship: Follow the same packing guidelines as mentioned before and ship it back using the label provided.

Frequently Asked Questions

What happens if I don’t return my equipment?

If you fail to return your Fios equipment, you may incur unreturned equipment charges which can be quite steep.

Can I return my equipment after I disconnect?

Yes, you can return your equipment even after you have disconnected your service. Just be sure to do so as soon as possible.

Is there a deadline for returning equipment?

While it’s best to return equipment immediately, you typically have up to 30 days after disconnection to return your Fios devices.

Conclusion

Returning your Fios equipment doesn't have to be a daunting task. By following this guide, you can ensure a hassle-free return process. Always keep a record of your return confirmation for your peace of mind and to avoid any unwanted fees. If you have further questions, don’t hesitate to reach out to Verizon's customer service for assistance.

Now that you’re equipped with this knowledge, returning your Fios equipment is as easy as pie!

For more related topics, check out our articles on How to Disconnect Fios Service and Setting Up Your New Fios Equipment.